Our Patients

Request an Appointment

You can always call us to make an appointment at your preferred clinic. Or to request an appointment online, please complete the form below. You will receive a call or email from us within 48 hours to confirm or to schedule a different date and time if your requested date and time are not available.

Note: Your appointment is only confirmed once you hear from our scheduler.

When you make an appointment, you will be asked for the following:
  • Your name and address
  • Your date of birth
  • The reason for your visit
  • Health insurance information if you have insurance. Insurance is not necessary to obtain treatment at Matthew Walker clinics.
  • Preferred language: If you need an interpreter to help with the visit, let us know your preferred language when you call.

Same Day Appointments

Matthew Walker clinics have openings each day for medical care and dental care. If you need to see a medical provider or a dentist that day, you can walk in and let customer service know. They will work you in as soon as possible. To make sure you are seen quickly, it is best to call ahead first and make an appointment.


Registration Forms

If you would like to complete your patient registration to bring to your appointment, please print and complete the registration form provided here.


Download English Forms: MW English Registration Package

Download English HIPAA Form: HIPAA-ENG

Download Spanish Forms: MW Paquete de registro en español

Download Spanish HIPAA Form:HIPAA-Spanish


What to Bring to Your Appointment

When you visit us for the first time, please bring:
  • A Photo ID such as a driver’s license, work I.D., etc.
  • A list of the medications and supplements such as vitamins you take.
  • Your medical history. For example, any surgeries or serious illnesses you have had, your family health history, immunization records, etc.
  • Fees for your visit – medical visits start at $20 and dental visits start at $30.
  • Your health insurance card if you are insured.
  • If you aren’t insured and want to apply for discounted fees, please bring proof of your income. This can be your W2, most recent pay stub, most recent tax return, proof of social security income, a notarized letter from your employer or from an assisting agency who knows your financial status or a Social Security letter.
  • Click Here for the Letter of Financial Support – English
  • Click Here for the Letter of Financial Support – Spanish

Please arrive at least 30 minutes early for your appointment so we can complete your paperwork.  We encourage Matthew Walker patients to arrive early. Late arrivals may result in longer wait times or the need to reschedule your appointment.

Payment Options

At Matthew Walker Comprehensive Health Center, we are committed to getting you the care you need.

For those without insurance:
  • You may qualify for discounted service and treatment fees based on your income and family size. We can help you figure this out by bringing proof of your income to your visit.
  • We can also help you enroll in health insurance coverage. Let us know if you would like to speak with a counselor.
We accept the following types of insurance or payment:
  • TennCare
  • Most private/commercial insurance
  • Medicare
  • CoverKids
  • Cash, check or credit/debit card

Make a Payment

For your convenience, you can pay your health care bill online. Using the form below, you can pay your whole bill or just part. If you have any questions about paying your bill online, please call us at 615.327.9400 and ask for help with billing.

Online Payment is down for maintenance

Transportation Options

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Health Insurance Enrollment Assistance

Call our Enrollment Office at 615.340.3860 or 615.921.5991 to complete your Health Insurance/TennCare/Coverkids application over the telephone Monday – Thursday 9 am – 12 pm and 1:30 pm – 4:30 pm.

You May Qualify During this Special  Enrollment Period if you have had a Life Changing circumstance within the last 60 days.


Life changes that can qualify you for a Special Enrollment Period:


Changes in household

You may qualify for a Special Enrollment Period if you or anyone in your household in the past 60 days:

  • Got married. Pick a plan by the last day of the month and your coverage can start the first day of the next month.
  • Had a baby, adopted a child, or placed a child for foster care. Your coverage can start the day of the event — even if you enroll in the plan up to 60 days afterward.
  • Got divorced or legally separated and lost health insurance. Note: Divorce or legal separation without losing coverage doesn’t qualify you for a Special Enrollment Period.
  • Death. You’ll be eligible for a Special Enrollment Period if someone on your Marketplace plan dies and as a result you’re no longer eligible for your current health plan.

Changes in residence

Household moves that qualify you for a Special Enrollment Period:

  • Moving to a new home in a new ZIP code or county
  • Moving to the U.S. from a foreign country or United States territory
  • A student moving to or from the place they attend school
  • A seasonal worker moving to or from the place they both live and work
  • Moving to or from a shelter or other transitional housing

Note: Moving only for medical treatment or staying somewhere for vacation doesn’t qualify you for an SEP.

Important: You must prove you had qualifying health coverage for one or more days during the 60 days before your move. You don’t need to provide proof if you’re moving from a foreign country or United States territory.

Loss of health insurance

You may qualify for a Special Enrollment Period if you or anyone in your household lost qualifying health coverage in the past 60 days OR expects to lose coverage in the next 60 days.

Coverage losses that may qualify you for a Special Enrollment Period:

More qualifying changes

Other life circumstances that may qualify you for a Special Enrollment Period:

  • Changes that make you no longer eligible for Medicaid or the Children’s Health Insurance Program (CHIP)
  • Gaining membership in a federally recognized tribe or status as an Alaska Native Claims Settlement Act (ANCSA) Corporation shareholder
  • Becoming newly eligible for Marketplace coverage because you became a U.S. citizen
  • Leaving incarceration
  • AmeriCorps VISTA members starting or ending their service


Matthew Walker Comprehensive Health Center accepts most private/commercial insurance plus Medicare, TennCare and CoverKids.

If you don’t have health insurance, we can help you:
  • Find coverage that meets your healthcare needs
  • Find out if you qualify for financial assistance to help pay for your health insurance plan
Items needed:
  • Driver’s License or State Identification
  • Social Security cards for all in the household who need insurance
  • Date of Birth
  • Employer name and phone number
  • Proof of Income
  • Immigration documents (green cards etc.)

Only US Citizens and Documented Immigrants are eligible to receive health insurance through the Affordable Care Act’s Insurance Marketplace. However, undocumented immigrants may purchase private insurance. And, pregnant undocumented immigrants may also be eligible to receive coverage under CoverKids during pregnancy. We can help you find out!